Purus Terrae Return Policy

PURUS TERRAE will accept returns on orders within 7 business days of delivery. After 7 days, we cannot offer exchange or refund.

To be Eligible for a Return;

• The item must be in same condition that you received it.

• Must be unused, and in its original packaging.

• Receipt or proof of purchase needed.

• We cannot accept returns on sale items or gift cards.

To Start a Return;

• Please contact us at Info@PurusTerrae.com.

• If your return is accepted, we will send you instructions on how and where to send your package.

• Items sent back to us without first requesting a return will not be accepted.

• You can always contact us for any return question(s) at Info@PurusTerrae.com.,1-855-997-8787.

Return Instructions;

• Securely wrap the package and send your return to the address below via Fed Ex, UPS, or insured Parcel Post from the USPS for your protection and to ensure prompt credit.

• PURUS TERRAE is not responsible for returned articles lost during transit.

Damages - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make a corrective action.

Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.